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Rwanda and Zimbabwe in Partnership For Forum To Boost Regional Integration in Africa
January 24, 2020 | 0 Comments

By Nevson Mpofu

Harare—–Rwanda and Zimbabwe which are COMESA Member States have joined hands of Commercial and Economic solidarity in the spirit of bilateral relations through an Investment and Trade Conference to be held from 4 to 6 March this year in Rwanda Kigali . In the aura of Economic Integration and open for Business partnership, Rwanda President Paul Kagame and Zimbabwe President Emmerson Mnangagwa will officially open the conference.

This come to note through an invitation advanced to press, Business Executives, Economists, captains of Industry and Government officials who attended a conference hosting ceremony launch in Harare. Speaking to delegates at a hotel in the city, James Musoni His Excellency Zimbabwe’s Ambassador to the Republic of Rwanda promised to kick the ground in a bang. He said the conference is historic and of great opportunity un-ever met.

 ‘’ This is a History making process headed by heads of State of the two countries. The two countries have made bilateral relations which will be tabled in dialogue at the 24 to 26 March conference this year. The objective is to foster Trade and Investment relations among our people. We have to strengthen these relations and partnerships meant to up-lift people out of poverty through Regional Integration.

 ‘’The conference will un-pack available opportunities in Rwanda so that Zimbabwe Business people can penetrate Rwanda. They will explore and identify opportunities in the country.

Rwanda has over the past decade experienced 8% sustained economic growth Annual Gross Domestic Product since 2007. This explains clearly that Rwanda is one of the fastest growing economy. The Ambassador further digs down that vast opportunities are in sectors such as Agriculture, Energy, Tourism, ICT, Infrastructure, Real Estate and Construction.

‘’This is given evidence by recent launch of the first ever made smart phone in Africa.  It is called Mara Smart-Phone . Zimbabwe can import these smart-phones. Business is always easy if done and well managed. We have Rwanda Air which plies the Harare –Rwanda route on a daily basis.

Deputy Minister of Foreign Affairs and International Trade in Zimbabwe David Musabayana said Rwanda has vast investment incentives Zimbabwe can take advantage of. He further cited that registration is easy and accessible than in some other countries.

‘’Zimbabwe will obviously boost its economic growth because of the fast on-line business and registration that only takes a day to facilitate. Access to services like electricity utility is easy. Investors are assured of a country without corruption, investment impediments and inconveniences related to business operations.

‘’A business can be registered in 6 hours while a Bank account can be opened in less than an hour’’,

Rwanda and Zimbabwe are both countries in COMESA, a free trade bloc with 19 countries. It means free movement of people and goods between the two countries. Rwanda is signatory to the 2018 Kigali African Continental Free Trade Area Agreement currently being implemented under the African Union. Rwanda is as well a member of the East African Community like Zimbabwe which is a member of the SADC family consisting of 17 countries.

On the International scene Rwanda is the 7th most efficient Government. It is now a safe destination in Africa. It is now competitive in economic activities. This makes it easy to do business in the Sub-Saharan Africa.

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Rwanda drops 3 points in corruption index as Africa lags behind
January 24, 2020 | 0 Comments

By Jean d’Amour Mugabo

CPI 2019 East African region performance

Rwanda has dropped 3 points to a score of 53 in Corruption Perception Index 2019 (CPI) in public sector and equally 3 places to 51st globally compared to the score of 56 and 48th place in CPI 2018. 

The smallest but least corrupt East African country retained the 4th place in Africa, according to the report released today by Transparency International, the anti-corruption watchdog.

Speaking at a press briefing on the report in Kigali today, Transparency International Rwanda’s Chairperson Mrs Immaculée Ingabire said Rwanda has mechanisms and laws towards the fight against corruption but the government needs to ensure efficient implementation of these mechanisms to improve on the score.

CPI 2019 lowest scoring region

“Three points are so many especially to Transparency International because no country has ever improved by 3 points in one year, so it’s so heavy to drop them in one year,” she said, adding that among 7 data sources of Rwanda CPI, two have recorded a decrease namely Bertelsmann Foundation Transformation Index and World Economic Forum’s Executive Opinion Survey (EOS).

Commenting on the reasons behind Rwanda’s drop, Albert Rwego Kavatiri, the programme manager at TI-Rwanda, said the Rwanda’s tensions with Burundi and Uganda which interrupted movement of people and goods, infiltrations on Rwanda’s territory by armed groups in 2019 including an attack which killed over 10 civilian people in Northern Rwanda and more attacks in the Southern Province especially in the surrounding of Nyungwe Forest, all led to the poor grading of Rwanda in CPI 2019.

Rwanda’s Ombudsman Mr Anastase Murekezi said it’s sad that the country dropped 3 points and vows to increase efforts in tackling the graft to ensure that Rwanda improves in the next report.

CPI 2019 Africa best performers

“Our country has a lot to do in fighting corruption. Zero tolerance to corruption must be a reality. We are going to invest more concerted efforts in the fight, work with all organisations dealing with the corruption, and improve our working with the media and musicians in the anti-corruption campaigns,” he said.

Highlights in figures

CPI analyses public sector corruption and ranks 180 countries and territories, drawing on 13 surveys of business people and expert assessments. The 2019 CPI reveals that a majority of countries are showing little to no improvement in tackling corruption. It uses the scale of zero as highly corrupt to 100 as the cleanest.

CPI 2019 ranks Denmark and New Zealand as the first tying at the score of 87, followed by Finland, Singapore, Sweden and Switzerland to wind up the top five. At the bottom line, there is Somalia as 180th with the score of 9, preceded by South Sudan at 179th place with 12 score and Syria as 178th with the score of 13.

More than two-thirds of countries along with many world’s most advanced economies are stagnating or backsliding in their anti-corruption efforts. More than two-thirds scored below 50, with an average of 43. Only 22 countries have significantly improved their scores including Greece (+12), Guyana (+12) and Estonia (+10) since 2012 while 21 countries have extremely declined including Australia (-8), Canada (-7) and Nicaragua (-7) in the same period.

Four G7 countries score lower than last year. These are Canada (-4), France (-3), the UK (-3) and the US (-2). Germany and Japan remained constant while Italy gained one point to 53 score, tying with Rwanda, Grenada, Malaysia and Saudi Arabia at the 51st position.

Analysis of the results finds that countries in which elections and political party financing are open to undue influence from vested interests are less able to combat corruption.

“Governments must urgently address the corrupting role of big money in political party financing and the undue influence it exerts on our political systems,” Delia Ferreira Rubio, Chairperson of Transparency International, says in the report.

The case of Africa, regions performance

African countries lag behind as 7 out of 10 last performers in CPI 2019 are African countries.

CPI 2019 ranking of the regions ranks Sub-Saharan Africa as the last with an average of 32 scorers in 49 countries assessed while Western Europe and European Union is the best with the average score of 66 in 31 countries assessed in the region.

Asia Pacific comes second best at 45 average score in 31 countries, Americas as third at 43 average score in 32 countries, Middle East and North Africa region is fourth with 39 average score in 18 countries while Eastern Europe and Central Asia is fifth at 35 average score in 19 countries assessed.

CPI 2019 Gap between best and worst performers

To curb corruption, Transparency International recommends countries to manage conflicts of interest, control political financing, strengthen electoral integrity, regulate lobbying activities, tackle preferential treatment and empower citizens.

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Houston based Marathon Oil Corporation to Step Up Investment in Equatorial Guinea Following Meeting with President Obiang Nguema Mbasogo
January 24, 2020 | 0 Comments
Marathon Oil reiterated its commitment to Equatorial Guinea and towards the development of the country’s Gas Mega Hub
MALABO, Equatorial Guinea, January 22, 2020/ — Marathon Oil Corp, one of the biggest energy investors in Equatorial Guinea, has committed to increase its investment in the required infrastructure to support the Government’s vision for the Gas Mega Hub and the Year of Investment initiative following a meeting with H.E. President Teodoro Obiang Nguema Mbasogo.

In company of H.E. Gabriel Mbaga Obiang Lima, Minister of Mines and Hydrocarbons, President Obiang Nguema Mbasogo met this week with Marathon Oil Chairman, President and CEO Lee Tillman and Executive Vice President Mitch Little to discuss Marathon Oil’s short and long-term future plans in the country.

Marathon Oil reiterated its commitment to Equatorial Guinea and towards the development of the country’s Gas Mega Hub, including unlocking funding to promote the delivery of gas from neighboring countries and cross-border fields to maximize existing facilities and possibly consider a second LNG train. Marathon Oil also declared support for the Ministry’s efforts to construct a modular refinery in Punta Europa by undertaking a conceptual study on the Ministry’s behalf.

“Marathon’s disciplined and consistent performance is going to ensure that Equatorial Guinea can continue to count on a partner that is tried, true and tested when it comes to running world-class gas projects. I have no doubt that under Chairman, President and CEO Lee Tillman, Marathon will continue to be a strong, resilient, and well positioned partner for the future of Equatorial Guinea,” stated H.E. Gabriel Mbaga Obiang Lima, Minister of Mines and Hydrocarbons

Marathon Oil continues to prioritize the ongoing Alen backfill project currently under implementation with Noble Energy, Glencore, Atlas and Gunvor. Efforts are underway to accelerate gas for delivery by year end 2020, while currently scheduled for first quarter 2021. The project is an important step towards replacing declining output from the Alba field.

Furthermore, both parties agreed to immediately commence feasibility studies related to methanol to gasoline and other methanol derivatives, in coordination with the Ministry of Mines and Hydrocarbons. “President Obiang expects and demands of my Ministry and Marathon, today and for the foreseeable future, to work on creating an integrated set of solutions that are required — ranging from producing hydrocarbons in Equatorial Guinea efficiently to developing policies that encourage long-term investments that create jobs and opportunities for our citizens,” added H.E. Minister Obiang Lima.

Many foreign investors are planning to increase their investment in Equatorial Guinea this year, or enter the market to tap into several opportunities across the hydrocarbons and mining value chains under the Year of Investment initiative.

Details of the program are available at www.investineg.com and interested investors are encouraged to contact the Ministry of Mines and Hydrocarbons to discuss investment opportunities and projects.
*Source Africa Energy Chamber

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Atlantic Methanol Production Company to create a methanol-to-gasoline and derivatives unit to further monetize domestic gas produced in Equatorial Guinea
January 24, 2020 | 0 Comments
Atlantic Methanol Production Company (AMPCO) is part of a series of foreign investors planning to increase their investment in Equatorial Guinea this year

MALABO, Equatorial Guinea, January 23, 2020/ — The Atlantic Methanol Production Company (AMPCO), which runs one of Africa’s largest methanol plant on Bioko Island in Equatorial Guinea, has decided to support the ongoing Year of Investment initiative and invest in the expansion and diversification of the country’s downstream sector. This was discussed during a meeting in Malabo this week between Paul Moschell, President of AMPCO, and H.E. Gabriel Mbaga Obiang Lima, Minister of Mines and Hydrocarbons.

AMPCO is operated by Marathon Oil Corporation, which owns 45% of the plant along with Noble Energy (45%) and state-owned SONAGAS (10%). The plant has been running successfully for about two decades, and has the potential to significantly contribute to the growth of Equatorial Guinea’s downstream industry.

Following the discussions in Malabo this week and its support to the Year of Investment initiative, AMPCO has decided to work with the Ministry of Mines and Hydrocarbons to create a methanol-to-gasoline and derivatives unit to further monetize domestic gas produced in Equatorial Guinea. The company has also agreed to work on the development of a formaldehyde production unit.

“Our focus is on increasing overall value by strengthening our upstream business and further integrating it with the downstream and chemical segments. We believe in working with long-term partners and welcoming new partners who bring on board a value-added proposition to our industry and country,” said H.E. Gabriel Mbaga Obiang Lima, Minister of Mines and Hydrocarbons.

Like Marathon Oil, AMPCO will provide the necessary support needed to the building of a modular refinery on Bioko Island, in line with the Ministry of Mines and Hydrocarbons’ plan.

AMPCO is part of a series of foreign investors planning to increase their investment in Equatorial Guinea this year, or enter the market to tap into several opportunities across the hydrocarbons and mining value chains under the Year of Investment initiative. Details of the program are available at www.investineg.com and interested investors are encouraged to contact the Ministry of Mines and Hydrocarbons to discuss investment opportunities and projects.

*Source Africa Energy Chamber
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PAV Banjul Correspondent Nominated Media Personality Of The Year in Gambia
January 24, 2020 | 0 Comments
The award is a big milestone for Ceesay

Bakary Ceesay, correspondent of Pan African Visions in Banjul, Gambia, has been nominated as Media Personalty of the year in The Wah Sa Halat Music Awards Gambia scheduled to take place on 31st January at Penchami Hall of Paradise Suite Hotel.

Ceesay, one of the Gambia’s finest entertainment journalists is been nominated along Sally Jobe, anchor of Playlist at Kerr Fatu, Delz Campbell, anchor of GamVibes at QTV, Foday Jawara, alias Master Fo, anchor of 360 Show at Paradise Fm and Isha Elizabeth, Entertainment anchor at Block TV Gambia.

The awards are usually organised by Brand Plus to reward artists, producers, video directors and media practitioners who work extremely well on their songs and video events.

Reacting to his nominations, Ceesay, who has done public relations for many Gambians artists, event organisers and promoters said: “I felt honor to be recognised as Media Personalty of the year in 2019, after working with all the prominent Gambian artistes in their shows with huge turn outs”

“This nomination means a lot for me since the journey to contribute my quota in the music industry started seven years ago and the skepticism that many hard has given way for optimism and growing believe in the potential of Gambian music and this challenges me to work harder ,” Ceesay said.

He explained that seven years ago he took upon himself to promote Gambian music through the media with the motivation needed to tell stories about the rise of Gambian Artists to stardom.

He added that it took him sleepless nights in covering live music concerts and walking home for several miles .

He urged young journalists to have a keen interest in the area of arts and entertainment because there are lots of stories that need to be told worldwide on the talents of Gambian artists .

“This nomination is dedicated to The Voice Newspaper, Music in Africa, Block TV Gambia The Monitor Newspaper and Pan African Visions who gave me the platform to expose our talents across the globe. To my colleagues nominees ,we are not in a competition but we are all winners at the end of the day,” Ceesay said.

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Kenya shivers over Coronavirus outbreak
January 24, 2020 | 0 Comments

By Samuel Ouma

Cabinet Secretary for Health, Sicily Kariuki

Being one of the destinations of China nationals in Africa, Kenyan residents risk contacting Coronasvirus which has hit the Asian country warn the experts.

The epidemic started in the Chinese town of Wuhan in December, 2019 before spreading to other provinces.  It has already infected at least 440 people and killed 9 people.  The virus has crossed the border to Thailand, US, South Korea, Australia and Japan.

Kenya has intensified surveillance at all its entry points and screening of passengers for the new scourge as precautionary measures as the World Health Organization set to meet to determine whether the outbreak should be categorized as the international health emergency.

“The Ministry of Health has heightened surveillance at all ports of entry and screening of passengers for coronavirus. An alert has also been sent to all 47 counties through the directors of health Governors to widen efforts”, revealed the ministry’s acting director general.

The viruses originate from the animals according to the medical experts but it is not clear which animals. They infect both animals and people, and cause illnesses of the respiratory tract, ranging from the common cold to severe conditions as per health practitioners.  Other symptoms are fatigue, sore throat and dry cough. 

A Chinese scientist who first decoded the virus revealed that it can be transmitted from animals to humans sending people across the world into panic. People have been implored to avoid any contact with animals.

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Malawi: Elections case ruling in a week’s time
January 24, 2020 | 0 Comments

By James Mwala

The victory of President Mutharika remains clouded in controversy.Photo credit Waldo Swiegers/Bloomberg

The Constitutional Court in Malawi is expected to make its ruling on the presidential petition case in a week’s time, court officials say.

Malawi’s 21st May 2019 presidential elections have been protested in court, news that has dominated the headlines since Peter Mutharika of the Democratic Progressive Party was declared winner.

His tight rivals former Vice President Saulos Chilima and Malawi Congress Party leader Lazarus Chakwera petitioned the court to nullify the results in the wake of irregularities including the alleged use of erasing fluid tippex.

The court heard the case for the better part of the last three months last year and its ruling has been expected in 45 days.

But speaking to the media recently, High Court Registrar Agnes Patemba says the judges are still preparing their judgment.

According to Patemba, the ruling will be between the 27th of January to 3rd February.

“People should not spread any rumours on the ruling. All I can say is the judges have the time to prepare their stance on the case,”she said.

This has followed tight speculations over the last few weeks, posts in which several dates have been mentioned as when the ruling will be made.

At the moment, parties are being urged to ensure they prepare their supporters for the outcome of the case.

Weeks ago, police arrested UTM member and vocal activist Jessie Kabwila on allegations of inciting violence.

At a public rally, Kabwila, a former lawmaker warned they would ‘deal’ with the courts if they make unfair ruling on the case.

The judges had also at some point issued a stern warning to people to exercise patience and not threaten others.

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Coalition for Dialogue & Negotiations Meets with Ambassador Herman Cohen on the Escalating Armed Conflict in Southern Cameroon
January 23, 2020 | 0 Comments
Judith Nwana with Herman Cohen

The Co-Chair of the Coalition for Dialogue and Negotiations Judith Nwana today held an hourlong discussion with His Excellency Ambassador Herman Cohen, former United States Assistant Secretary of State for African Affairs.

The discussion centered on pathways to a permanent negotiated solution to the escalating armed conflict in the Southern Cameroons.

Discussions also involved how the upcoming international conference on the armed conflict, scheduled for March 19-21, 2020 could help in facilitating credible negotiations and preparing for post-conflict reconstruction.

*Source Coalition for Dialogue and Negotiations . For inquiries contact Rick Ferreira, Executive Director at Rick.Ferreira@coalitionfdn.org

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Ride the wave of the African Continental Free Trade Area, African Development Bank president Adesina Urges UK investors
January 22, 2020 | 0 Comments
African Development Bank President Akinwumi Adesina

Africa is on the cusp of unmatched economic transformation, and the UK must engage in a “partnership of change,” African Development Bank President Akinwumi Adesina said Tuesday in a keynote address at a UK Parliamentary Symposium. “The Africa of the 21st century is very different. The Africa of the 21st century is new and more confident,” he said.

The Symposium was co-organized by the All-Party Parliamentary Group for Africa with the Royal African Society, Oxford Brookes University, and the Trade Justice Network under the theme UK-Africa Trade and Brexit. 

The Bank’s chief argued that Africa and the UK should be significant trading partners. “The reality, however, is that UK’s trade with Africa is trending downwards. From a $49 billion peak in 2012, trade decreased to $30.6 billion in 2018,” he noted. 

The decline in UK trade and investment in Africa is against a backdrop of projected business-to-business and consumer-to-consumer expenditures of $5.6 trillion by 2020, and a food and agriculture market worth $1 trillion by 2030.

“The fact that we are having this conversation in the UK Parliament is a great start. The convening of this Summit by Prime Minister Boris Johnson is an even greater start,” he acknowledged.

President Adesina used his engagement at the House of Commons to share Africa’s investment opportunities, “which speak for themselves.” Trading under the African Continental Free Trade Agreement, which represents a market of more than 1.3 billion people and a gross domestic product of $2.5 trillion, and is the world’s largest free trade area since establishment of the World Trade Organization, starts in July. 

Speaking earlier in the morning at the UK-Africa Investment Summit Sustainable Infrastructure Forum, the Bank’s chief said: “Investing in quality and sustainable infrastructure can spur Africa’s economic transformation.”

The Forum, organized by the Department of International Development (DFID) and Her Majesty’s Trade Commissioner for Africa, seeks to facilitate new investment and commercial opportunities for the UK and promote quality infrastructure to deliver better services to African citizens. 

The Bank has been a forerunner in the race to rapidly close the continent’s infrastructure gap, which Adesina suggested be renamed “Africa’s infrastructure demand opportunity.” Investors who tapped early into information and communications technology infrastructure in Africa have seen those investments become game changers for Africa, he noted. 

“Just under two decades ago, Africa had fewer telephones than Manhattan in New York. Today, Africa has over 440 million cell phone subscribers. Returns on digital infrastructure are very high as the continent expands broadband infrastructure to boost connectivity and improve services,” Adesina said.

The African Development Bank has been a major investor in infrastructure development in the electricity, transport, and water sectors across Africa. Cumulative Bank funding for infrastructure on the continent rose by 22% from $66.9 billion in 2016 to $81.6 billion in 2017. During the same period, the value of infrastructure projects with private sector participation has increased from $3.6 billion to $5.2 billion. 

To meet Africa’s unmet infrastructure needs, project preparation is critical, the Forum heard.

The Bank has established several project preparation facilities to address the lack of bankable projects and ensure a robust pipeline of projects. These facilities collectively provide $30-50 million annually in support for project preparation. 

The African Development Bank and DFID are collaborating to explore how to better support fragile states, which are facing huge financing needs. DFID has been the Bank’s key strategic partner since it joined the Bank group in 1983. And its “strong and consistent” support for the African Development Fund has helped the development of low-income states, especially the fragile states. 

Instruments, such as the Private Sector Credit Enhancement Facility, a credit-risk participation vehicle from the African Development Fund, (ADF)’s concessional window to support Non-Sovereign Operations in low-income countries, are showing tremendous results. 

With $500 million in credit guarantees, provided through ADF, the Bank has leveraged $2.5 billion of financing into fragile states, with a zero default rate. 

“We are committed to quality infrastructure and ensuring that no one is left behind!” Adesina concluded. 

The Bank’s chief is on a three-day visit to the UK. On Monday, he joined African Heads of States at a reception at Buckingham Palace after taking part in a presidential panel at the UK-Africa Investment Summit convened by British Prime Minister Boris Johnson.

*AFDB

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Mozambique to get over £306m in UK investments
January 22, 2020 | 0 Comments

By Jorge dos Santos

Mozambique  is set to benefit from over 306 million pounds from the UK government for various projects in the country, as part of over 6.5 billion pounds package announced for African markets Monday.

A total of  £306m will be invested by Baker Hughes on export and investment of deep-sea equipment and scholarships, while Lloyds Register will invest £0.76m to set up operations in Mozambique.

The announcement was made at the UK-Africa Investment Summit in London.

The projects will be undertaken by UK companies and their African partners.

A statement published by the Department for International Development and Department for International Trade “the diverse and fast-growing economies of Africa offer huge potential to UK business”.

The 27 deals under the over 6.5 billion-pound investments in Africa have been listed as:

1. Aggreko signed an £80m contact extension for energy provision in Cote D’Ivoire

2. Airbus sold £80m of aircraft in Egypt

3. Anglo-Tunisian Oil and Gas invest £26m in Tunisian gas assets.

4. Aqua Africa win £26m export contract to supply solar powered water filtration systems in Ghana.

5. Baker Hughes £306m export and investment of deep-sea equipment and scholarships in Mozambique

6. BHM £80.3m work on the Tema-Aflao Road Project in Ghana.

7. Bombardier’s £3,180m construction and operation of 2 monorail lines in Cairo.

8. Contracta Construction UK win £120.5m export contract to upgrade Kumasi teaching hospital in Ghana.

9. Contracta Construction UK win £40m export contract to develop Kumasi airport in Ghana.

10. Diageo invest £167m to improved sustainability of breweries in Kenya & East Africa.

11. Globeleq invest £50m to help build of Malindi photovoltaic solar park in Kenya.

12. GSK invest £5m in Egypt to upgrade two production lines.

13. Kefi Minerals invest £224m in a new gold mine and to develop local infrastructure in Kenya.

14. Lagan Group win a £185 export contract for the construction of Kampala Industrial Business Park in Uganda.

15. Lloyds Register invest £0.76m to set up operations in Mozambique.

16. Low Energy Designs win an export contract to install street lighting for Oyo state in Nigeria.

17. Matalan invest £25m to open 13 new outlets in Egypt.

18. Moy Park to export £12m of frozen chicken to Angola.

19. Nexus Green export £80m of solar powered water pumping systems for irrigation in Uganda.

20. NMS Infrastructure invest £222m in the construction of 6 hospitals in Côte D’Ivoire.

21. Rolls Royce purchase £50m of aircraft engines in Egypt.

22. Savannah invest £315m in the acquisition and investment of ingas assets in Nigeria.

23. Tex ATC install 5 Airport control room towers worth £2m in Nigeria.

24. Trilliant install £5m of Smart Metering to Abuja DisCo In Nigeria.

25. Tullow invest £1,200m in continued oil production in Kenya.

26. Tyllium and Ellipse win an export contract worth £60m to provide 250 new beds for a general hospital in Koforidua in Ghana.

27. Unatrac win a £1.5m export contract to supply machinery for Ugandan roads.

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Genesys Introduces Experience as a Service Enabling Organisations to Deliver True Personalisation
January 21, 2020 | 0 Comments

Rapid innovation, lightning-fast deployments and infinite scale solidifies Genesys Cloud as the world’s leading public cloud contact centre platform

Tony Bates, chief executive officer of Genesys
Tony Bates, chief executive officer of Genesys

JOHANNESBURG, South Africa, January 21, 2020/ — Genesys® (https://bit.ly/2NJBqD6), the global leader in omnichannel customer experience (https://bit.ly/3axpLRC) and contact centre solutions (https://bit.ly/2tCLR4K), announces it is changing the name of its flagship software as a service (SaaS) offering, PureCloud®, to Genesys Cloud™. This shift reflects the evolution of the company and marks the launch of Experience as a ServiceSM powered by Genesys Cloud, which enables organisations to achieve true personalisation at scale. Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact centre platform, helps organisations provide better experiences to their customers and employees.

“Through Genesys Cloud , we’re delivering Experience as a Service to make it easier for organisations to foster customer trust and loyalty. This starts by helping them know their customers as individuals, not profiles or segments, and leading with empathy throughout every connected moment,” said Tony Bates, chief executive officer of Genesys. “When businesses can provide distinctive experiences tailored for each customer, they’re achieving the level of personalisation today’s consumers are looking for – and that’s what we enable with Genesys Cloud.”

The solution for any organisation
Last year alone, nearly 500 new customers across the globe selected Genesys Cloud, including Banco Inter, Concord Servicing Corporation, eFinancial, Ethiopian Airlines, Medicard Philippines, Inc., Paycor, SITA and TechStyle. The company also announced it closed more than 1,000 deals with existing customers in 2019, helping them to further modernise the service they deliver through Genesys Cloud. Deployments range in size from 20 to 20,000 seats with nearly 90 percent of organisations fully implemented in just 90 days.

“As the fastest growing digital bank in Brazil, we chose Genesys Cloud because we needed a cloud-based omnichannel customer experience platform that could keep up with our accelerated growth strategy,” said João Marcus dos Santos, customer care IT leader of Banco Inter. “Genesys Cloud allows us to use a single solution to engage with our customers on every channel and provides the flexibility we need for our company’s rapid evolution, enabling us to add innovative and disruptive solutions quickly.”

New pricing gives businesses ultimate agility 
To make it even simpler for organisations to adopt Genesys Cloud, the company is rolling out new usage-based pricing. Beginning in the first quarter of 2020, customers have the flexibility to pay only for the hours they want and add as many users as required. In addition, customers can also make changes to their subscription bundle, such as increasing hours and adding digital channels or workforce engagement management seats. This gives customers unmatched versatility to tailor their subscriptions to meet evolving business requirements.

“After a nearly 30-year legacy of providing leading on-premises contact centre solutions, Genesys has successfully pivoted to the cloud – a feat many premises providers have tried but few have succeeded in making,” said Sheila McGee-Smith, president, McGee-Smith Analytics. “Genesys Cloud gives businesses the best of both worlds: one of the industry’s most powerful cloud platforms enabling rapid innovation and scalability, coupled with the knowledge and expertise of an industry pioneer. This winning combination enables even the most complex organisations to provide a differentiated experience to each customer, every time.”

The platform for rapid innovation
Easily and cost-effectively customisable, Genesys Cloud is an innovative development platform that allows organisations to address the unique needs of their customers and industry. With its robust feature set, open APIs and 100% microservices-based architecture, the platform was built for developers by developers. In fact, last year alone, 60% of the platform’s 7 billion and growing monthly API calls originated from customers and partners. In addition, organisations have even more opportunity to make Genesys Cloud their own by leveraging applications, integrations and services from the Genesys AppFoundry® , the fastest growing dedicated customer experience marketplace in the industry. 

The company also announced it is delivering all new innovations exclusively via the Genesys Cloud platform. This makes it easy for any Genesys customer – whether on-premises, cloud or hybrid – to consume new capabilities, including artificial intelligence, digital, predictive analytics and more, regardless of the Genesys product they use.

Every year, Genesys® (www.Genesys.com) delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experiences as a ServiceSM so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.

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Chelsea Center Back – Antonio Rüdiger Offers Le 1 Billion To Support Free Quality Education In Sierra Leone
January 21, 2020 | 0 Comments

By Uzman Unis Bah

Antonio Rüdiger & President Julius Maada Bio – photo credit. State House Com.

London, United Kingdom, Antonio Rüdiger has donated Le 1 Billion (USD 101,000) to support Sierra Leone’s Free Quality Education initiative.

The player, meeting President Julius Maada Bio on the margins of the UK-Africa Investment Summit, said he was donating the money as his contribution to the President’s flagship project, which aims to support over two million children in primary and secondary schools in Sierra Leone.

The German professional footballer is born to Sierra Leonean parents in Germany. According to the governments press statement, “rüdiger assured the president that he was committed to supporting his government’s effort at rebranding the natural resource-rich country with huge potentials for investments.”

Rüdiger affirms his support for the West African nation “Sierra Leone is my home. I am not the talking type of a person; I am about action. You can count on us and do not hesitate. We are here to support your vision and agenda, especially on education. I am ready to take on my responsibility to change the narrative and image of Sierra Leone,” the presser states. 

Upon assuming power, Sierra Leone’s president has had series of overseas trips, with confidence, he believes the country needs to rebrand, and those trips are essential in boosting investors’ confidence, and attracting investors to the economically challenged nation. However, most of these trips reel with public criticism.

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