Kenya’s two airports win global awards for excellent customer service.
By Samuel Ouma
Kenya’s Jomo Kenyatta International Airport (JKIA) and Moi International Airport (MIA) bagged the best airports by size and region awards.
JKIA won the 2020 Best Airport by Size and Region in the 5 – 15 million passengers per year category, while MIA won the 2020 Best Airport by Size and Region in the under 2 million passengers per year category.
This is based on the results of ACI’s Airport Service Quality (ASQ) Survey. The survey captures passengers’ experience at all airport passenger contact points and attracts the participation of more than 300 airports worldwide.
Kenya Airports Authority Managing Director Alex Gitari received the awards at a ceremony held at the just concluded 3rd Airports Council International (ACI) Customer Experience Global Summit held in Montreal, Canada.
The ACI Customer Experience Global Summit is the leading platform for airports worldwide to share their experiences, best practices, and lessons learned, address challenges and trends, and build on the foundations of a successful airport community.