news From All Africa
- Tigo Launches First State-of-the-Art Call Centre in Tanzania
Tigo (www.Tigo.co.tz), Tanzania’s leading Digital Lifestyle company, has announced the opening of a new state of the art Call Centre, the first of its kind in the country.
Boasting the latest technology, the Call Centre complete with embedded data security measures to protect customer information and identity, has been designed to offer Tigo customers dedicated world-class service.
Migrating from E1 to the latest in Call Centre technology – the Session Initiation Protocol (SIP), allows for wide range of functionality and agility necessary to service Tigo’s dynamic 10 million-strong, and growing, loyal customer base.
With USSD/SMS platform for query follow-up and escalation and 100% CRM monitoring of customer satisfaction, Tigo’s customer service is expected to rocket sky high.
Operating 24 hours to serve 55,000 customers daily, every day of the week, and programmed to escalate customer queries every 2 hours, the Call Centre will provide swift resolution to customer queries, drastically reducing call queues.
Hosting such high volumes of customers daily, the Call Centre will also provide an ideal platform to daily receive and respond to customer feedback.
Commenting on the new Call Centre at the ribbon-cutting ceremony that marked its launch, Tigo’s Managing Director, Diego Gutierrez said: “Our investment in this new Call Centre underscores our commitment to grow and diversify the channels through which we reach our customers. Our business partners and customers can now look forward to receiving the most advanced customer care available in the country, buttressed by professional Call Centre agents ready to provide excellence in customer service”.
Gutierrez added that the Call Centre is equipped with a training facility for its world class service agents.
He is confident that the high-end facility will provide a unified approach to dealing with customers, thus improving the overall performance and effectiveness of customer support, a key Tigo customer care priority.
The facility is supported by the PCCI Group (www.PCCI-Group.com), a market leader in customer experience and operations outsourcing worldwide.
PCCI operates 20 locations across the globe with 7,000 employees dedicated to support Tigo Tanzania’s facility in providing a unique, personalized and harmonized customer experience platform.
Keeping in step with current trends, the PCCI Group will offer Tigo customers both traditional voice call centre as well as new digital customer service solutions that include social media, e-chat and email.
“We are pleased to partner with one of the world’s leading telecommunications company, Tigo, as the partner of choice to manage its Call Centre in Tanzania. The deployment of this new Call Centre is supported by the PCCI Group’s local experts and by the command centre of the Group based in Dubai. Also, as part of this partnership, the PCCI Group will employ more than 500 people to support local talent,” said Nidal Kamouni, PCCI Group CEO.
Speaking at the function, Tigo’s Head of Customer Operations, Zaeem Khan re-affirmed the trailblazing Telecom company’s commitment to providing cutting-edge technology to its customers, noting that the new Call Centre once again reinforces Tigo’s position as market leader in its segment.
Khan committed “We would like to assure our customers that through the Call Centre, they will continue receiving superior, seamless customer service experience, personalized interactions and proactive engagement from our well-trained teams”.
He elaborated that it is Tigo’s ability to adapt to shifting consumer dynamics and desires that has enabled it to effectively deliver great end-to-end experience that makes it stand head and shoulder above the rest.
Distributed by APO on behalf of Tigo.
For further information visit www.Tigo.co.tz or contact:
Woinde Shisael – Corporate Communications Manager
+255 713 123 431
OAK Consulting FZ LLC
Mobile: +971 50 8444 823
Tigo Tanzania (www.Tigo.co.tz) is Tanzania's leading digital lifestyle telecommunications company. Tigo started its operations in Tanzania in 1994.
Through its distinctive and diverse product portfolio in voice, SMS, high-speed internet and mobile financial services, Tigo has pioneered digital innovations such as the first Smartphone in Swahili, Free Facebook in Swahili, Tigo Pesa App, Tigo Mobile App as well as the first East African cross-border mobile money transfer with currency conversion.
For 3 consecutive years, Tigo has dominated market growth, becoming the second largest operator in Tanzania.
With an aggressive expansion plan, Tigo launched 4G LTEnetwork in Dar es Salaam and 22 cities around the country between 2015 and 2016.
Tigo boasts a loyal 10 million registered subscribers, and directly and indirectly employs over 300,000 Tanzanians including, an extended network of customer service representatives, mobile money merchants, sales agents and distributors.
Tigo is the commercial brand of Millicom, a multinational company championing digital lifestyle in 13 countries worldwide; with commercial operations in Africa and Latin America and corporate offices in Europe and the US.
As a leading customer experience and operations outsourcing provider in Africa, Europe and the Middle East, PCCI Group (www.PCCI-Group.com) is a recognized key player in delivering consistent and branded customer experience. PCCI Group offers its clients a full portfolio of customer experience services including consulting & full operations outsourcing.
PCCI Group has multiple Fortune 500 companies as clients including European, Middle East and African leaders in telecommunications, media, BFSI, energy, retail and tourism. PCCI is part of Teyliom Global Capital.
For more information: www.PCCI-Group.com, www.teyliom.com. Press contact: press@PCCI-Group.com.
- Lake Chad Basin: a crisis rooted in hunger, poverty and lack of rural development
The crisis afflicting the strife-torn Lake Chad Basin is rooted in decades of neglect, lack of rural development and the impact of climate change, and the only way to ensure a lasting solution is to address these including through investments in sustainable agriculture, FAO Director-General José Graziano da Silva, said today.
“This is not only a humanitarian crisis, but it is also an ecological one,” Graziano da Silva said at a media briefing in Rome on his visit last week to some of the worst affected areas in Chad and northeastern Nigeria.
“This conflict cannot be solved only with arms. This is a war against hunger and poverty in the rural areas of the Lake Chad Basin,” the FAO Director-General stressed.
“Peace is a prerequisite” to resolve the crisis in the region, but this is not enough, the FAO Director-General said. “Agriculture including livestock and fisheries can no longer be an afterthought. It is what produces food and what sustains the livelihoods of about 90 percent of the region's population.”
Some 7 million people risk suffering from severe hunger in the Lake Chad Basin, which incorporates parts of Cameroon, Chad, Niger and northeastern Nigeria. In the latter, some 50,000 people are facing famine.
While fighting and violence have caused much of the suffering, the impact of environmental degradation and climate change including repeated droughts, are exacerbating the situation, the FAO Director-General said.
He noted how, since 1963, Lake Chad has lost some 90 percent of its water mass with devastating consequences on the food security and livelihoods of people depending on fishing and irrigation-based agricultural activities. And while Lake Chad has been shrinking, the population has been growing, including millions of displaced people from the worst conflict areas.
Food assistance and production support urgently needed
FAO together with its partners including other UN agencies is calling on the international community for urgent support – a combination of immediate food assistance and food production support is the only way to make dent in the scale of hunger in the region.
Graziano da Silva reiterated the call he made last week during his visit to Maiduguri, northeastern Nigeria: if farmers miss the coming May/June planting season, they will see no substantial harvests until 2018. Failure to restore food production now will lead to the worsening of widespread and severe hunger and prolonged dependency on external assistance further into the future.
During his visit to the region, which included the capital of Chad, N'Djamena, Graziano da Silva also publicly presented FAO's Response Strategy (2017-2019) for the Lake Chad Basin crisis.
Key activities include the distribution of cereal seeds, animal feed and the provision of cash transfers and veterinary care. This will enable displaced farmers and voluntary returnees to get a substantial harvest and replenish their food stocks, and to prevent animal losses among vulnerable herders
However, there is a huge shortfall in international assistance to meet the demands of the coming planting season. Of the $62 million requested under the 2017 Humanitarian Response Plan for Nigeria, FAO has only received $12.5 million.
Long-term investment for agriculture and rural development in Africa
The FAO Director-General warned that the situation in the Lake Chad Basin reflects in many ways the threats facing other countries in Africa, where a combination of ethnic or religious tensions fueled by rural poverty and unemployment, particularly amongst young people, could escalate full-scale crises.
Key to addressing this is the promotion and support for longer-term sustainable agriculture practices that can assist people in rural areas to adapt to climate change and the increasing scarcity of many natural resources, such as water and forests.
To do this, more investments in agriculture are needed, Graziano da Silva stressed, citing the example of Ethiopia where government support to the sector has helped alleviate the impact of El Niño-linked drought.
In the Lake Chad Basin region, FAO is working with farmers and displaced people to assist them with producing food and to sell their surplus in the markets. This includes the distribution of cash vouchers that help to stimulate markets for agricultural products.
In addition, FAO together with its partners is exploring the possibility of introducing irrigation techniques that will help save water, and to help train farmers in using these techniques.
Distributed by APO on behalf of Food and Agriculture Organization (FAO).
- UNICEF welcomes the release of nearly six hundred women, children and elderly men from Giwa military barracks in Maiduguri, Borno State, Nigeria
“The action of the Nigerian army today is a major step towards the protection of children affected by the ongoing crisis. It provides hope in a conflict that continues to have an enormous impact on people’s lives.”
“These children were held under administrative custody on alleged association with Boko Haram militants. They are victims of the conflict and it is crucial that they receive medical care, psychosocial support and other basic services that will help them to regain their dignity.”
“Once that process of recovery has started, we can help them to return to their families and to school or learn new skills that will give them some hope for the future.”
UNICEF continues to work with the relevant authorities to access children who are held for screening in order to safeguard their care and protection.
When military screening is needed, children should only be held as a measure of last resort and for the shortest time possible in accordance with national and international standards. These children are – first and foremost – victims of the conflict and require support to recover from their experiences and reintegrate with their families and communities.
Distributed by APO on behalf of United Nations Children’s Fund (UNICEF).
- The Islamic Corporation for the Development of the Private Sector (ICD) announces the signing of Islamic credit facility agreement (Murabaha) with Mizuho Bank (Malaysia) Berhad
The Islamic Corporation for the Development of the Private Sector (ICD) (www.ICD-PS.org), the private sector arm of Islamic Development Bank (IDB) Group, and Mizuho Bank (Malaysia) Berhad, a subsidiary of Mizuho Bank, Ltd. have formalized a financing agreement today. The financing is for a term of two years and has been secured for the purpose of funding ICD’s projects in its member countries. The USD300 million Murabahah agreement is the first cross-border bilateral Islamic facility for Mizuho Bank (Malaysia) Berhad.
The agreement was signed by Mr. Khaled M. Al Aboodi, the Chief Executive Officer of ICD, and Mr Shinichi Nishiyama, Deputy Chief Executive Officer of Mizuho Bank (Malaysia) Berhad. Also in attendance to witness the signing event was Dato' Seri Talaat Husain, Chairman of Mizuho Bank (Malaysia) Berhad and Mr Mohd Mokhtar Ghazali, Board Member of Mizuho Bank (Malaysia) Berhad.
Speaking on the occasion, Mr. Khaled Al Aboodi expressed his strong support for the partnership, stating: “We are proud of this landmark funding milestone which will support ICD in our continuous development work. Furthermore, the collaborative effort we are witnessing today is expected to strengthen the relationship between ICD and non-traditional partners in this region. Needless to say, ICD is committed to supporting Japan as the country works toward further developing the Islamic finance capabilities of its well-established financial institutions.”
Mr. Shinichi Nishiyama said, “We are very proud to partner with one of the most dynamic and reputable multilateral development institutions and play a role in supporting ICD’s good work in its member countries. Indeed, this ground-breaking transaction marks yet another milestone for Mizuho Bank (Malaysia) Berhad and will further strengthen our capacity to develop our Sharia’a compliant business. We look forward to a long-term partnership.”
Distributed by APO on behalf of Islamic Corporation for the Development of the Private Sector (ICD).
For further information please contact:
Ahmed A Khalid / Nabil Al-Alami
Regional Head – Asia / Head, Marketing
E-mail: AAbdulKhalid@ISDB.org / NAlami@ISDB.org
About the Islamic Corporation for the Development of the Private Sector (ICD):
ICD is a multilateral organization and a member of the Islamic Development Bank (IDB) Group. The mandate of ICD is to support economic development and promote the development of the private sector in its member countries through providing financing facilities and/or investments which are in accordance with the principles of Sharia’a. ICD also provides advice to governments and private organizations to encourage the establishment, expansion and modernization of private enterprises. ICD is rated AA/F1+ by Fitch and Aa3/P1 by Moody’s. For more information, visit www.ICD-PS.org.
About Mizuho Bank (Malaysia) Berhad:
Founded in 2011, Mizuho Bank (M) Berhad (www.MizuhoBank.com) operates as a subsidiary of Mizuho Bank, Ltd. and is located in Kuala Lumpur, Malaysia.
Mizuho Bank, Ltd. is located in Tokyo, Japan with 960 offices in 34 countries across the world and share capital of JPY1,404.0 billion (equivalent to USD12.7 billion). Currently, Mizuho Bank, Ltd. is rated A1/P1, A/A1 and A-/F1 by Moody’s, S&P and Fitch respectively. For more information, kindly visit www.MizuhoBank.com.
- U.S. Statement on the Nomination of a New Prime Minister in the Democratic Republic of Congo
The United States reiterates its disappointment that signatories to the December 31 agreement were unable to reach agreement on the selection of a new Prime Minister in accordance with the agreement. Full and swift implementation by the government of the DRC of the agreement in conformance with UN Security Council Resolution 2348 is essential to ensure the first peaceful democratic transfer of power in the Democratic Republic of Congo (DRC). It is also essential to ensuring that the desire of the Congolese people to vote in free and fair elections is respected. Unfortunately, uncertainty about the government’s commitment to implement the agreement and hold elections by the end of 2017 is creating a worrisome uncertainty across the DRC.
The United States encourages leaders of the opposition Rassemblement coalition to work with the Council of Catholic Bishops and other signatories to the December 31 agreement towards the goal of elections and a peaceful, democratic transfer of power. The United States urges both the DRC government and leaders of the political opposition to refrain from any statements or actions that could incite violence. The United States remains prepared to impose restrictions on individuals – whether government or opposition – who undermine DRC’s democratic institutions.
Distributed by APO on behalf of U.S. Embassy Kinshasa.
- COTA Baroque Festival a great success
With the support of the German Embassy in Namibia, this year’s Baroque Festival took place on the 7th and 8th of April under the roof of the Dutch Reformed Church. This is the seventh time that the festival has been organized by the College of the Arts (COTA). The large audience enjoyed this very special musical event, to which they were welcomed by Mr. Ullrich Kinne, Chargé d’Affaires a.i. of the German Embassy. Mr Kinne emphasised that the German Embassy sees it as very important to support the development of young Namibian artists. He also highlighted the possibility that the event provided for the Namibian audience to get in touch with the German musical culture.Ambitious soloists and the best COTA students got the chance to perform with a small baroque ensemble under the guidance of the renowned South African conductor Alexander Fokken. By playing compositions from Johann Sebastian Bach and Georg Friedrich Händel, the audience was provided an insight into the German baroque music era.In addition, the two guest soloists Jürgen Kriess und Enrico Palascino performed single concerts “Autumn” and “Spring”, from Vivaldi’s famous concert programme “The Four Seasons”.
Distributed by APO on behalf of The Embassy of the Federal Republic of Germany – Windhoek.
- The Nigerian Stock Exchange X-Gen News Alert – Capital Oil Plc
Company Name: Capital Oil Plc (www.CapitalOilPlc.com)
Company Symbol: CAPOIL
[CAPOIL]>> Company Report
Capital Oil Plc
Market Summary for the Year Ended 31st December, 2016
Notes 31/12/2016 31/12/15
Revenue 840,383,577 1,132,722,975
Gross Profit 108,639,271 164,015,101
Administrative Expenses 12 (434,800,037) (154,821,145)
Selling & Distribution Expenses 13 (24,994,150) (54,890,083)
Other Income 14 33,531,695 3,104,579
Loss from Operations 317,623,221 (42,591,548)
Finance Income 15 800,000 3,160,000
Finance Cost 16 (20,113,619) (16,721,840)
Loss before Tax (336,936,840) (56,153,388)
Taxation 11.1 (3,315,888) (5,698,500)
Income (Net Of Tax) (340,252,728) (61,851,888)
Profit/(Loss) after Tax (340,252,728) (61,851,888)
Earnings per Share (0.14) (0.03)
Distributed by APO on behalf of The Nigerian Stock Exchange Corporate News.
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- UNHCR says death risk from starvation in Horn of Africa, Yemen, Nigeria growing, displacement already rising
This is a summary of what was said by UNHCR spokesperson Adrian Edwards – to whom quoted text may be attributed – at today’s press briefing at the Palais des Nations in Geneva:
UNHCR, the UN Refugee Agency, is warning today that the risk of mass deaths from starvation among populations in the Horn of Africa, Yemen and Nigeria is growing. This warning is in light of droughts that are also affecting many neighbouring countries and a funding shortfall that has become so severe that an avoidable humanitarian crisis in the region, possibly worse than that of 2011, is fast becoming an inevitability.
Already displacement is rising, forcing us to upgrade our displacement estimates for 2017. In Sudan, for example, where our initial estimate was for 60,000 arrivals from South Sudan this year, we are in the process of revising the expected total upwards to 180,000. Similarly in Uganda we are revising planning from 300,000 displaced to 400,000.
In all, some 20 million people in these countries are in areas affected by drought, 4.2 million of whom are refugees. Consecutive harvests have failed, conflict in South Sudan coupled with drought is leading to famine and outflows of refugees, insecurity in Somalia is leading to rising internal displacement, and rates of malnutrition are high, especially among children and lactating mothers. In the Dollo Ado area of southeast Ethiopia for example, acute malnutrition rates among newly arriving Somali refugee children aged between 6 months and five years are now running at 50-79 percent.
Children account for the majority of refugees (62 per cent, for instance, in the case of refugees fleeing South Sudan) and in common with other refugees nearly all are dependent on food assistance via our sister-agency WFP. With no money to buy food, rations however are being cut. In Djibouti rations have been cut by 12 per cent, in Ethiopia, Tanzania, and Rwanda by between 20 and 50 per cent, and in Uganda by up to 75 per cent. Many refugees are without full access to livelihoods and agriculture or food production and their ability to take matters into their own hands and help themselves is limited.
In this context, the risks to children can be particularly great. Already, many are dropping out of school. In Kenya, 175,000 students in drought areas have stopped attending school. In Ethiopia, almost 600 schools have closed. In all, some five million children could in the coming weeks and months see their educations being disrupted.
Inside Somalia, the internal displacement dynamics are shifting too. Of the half a million people displaced since November, 278,000 were displaced in the first quarter of 2017. More than 72,000 of these have moved to the capital Mogadishu. Some 69,000 others have headed to Baidoa in the country’s southwest. Somalia continues to see a complex situation of both outflows and returns (mainly from Yemen).
In famine hit parts of South Sudan, where UN agencies warned in February that fighting, insecurity, lack of access to aid and collapsing economy had left 100,000 people facing starvation in some parts of the country, a further 1 million people are now on the brink of famine.
In Yemen, which is experiencing the world’s largest humanitarian crisis with almost 19 million people in need of humanitarian help, around 17 million people are food insecure. Food needs are being cited as the lead factor in displacement at three quarters of all locations where there are internally displaced people.
In northern Nigeria, seven million people are now struggling with food insecurity and need help. The situation is particularly bad in parts of Borno, Adamawa and Yobo states where by June it’s expected that some 5.1 million people will be in Integrated Food Security Phase classification levels of between 3 and 5 (worst).
UNHCR is scaling up efforts with its partners, we remind the international community that the Horn of Africa drought of 2011 cost more than 260,000 lives, more than half of these children aged below five. A repeat must be avoided at all costs. Our operations in South Sudan, Somalia, and Yemen are today funded at between 3 and 11 percent. It is now urgent that the shortfalls be addressed.
Distributed by APO on behalf of United Nations High Commissioner for Refugees (UNHCR).
- President Zuma to Visit the Westonaria Agri-Park
President Jacob Zuma will today, 11 April 2017, conduct a site visit to the Westonaria Agri-Park as part of revitalizing and transforming the agriculture and rural economy.
The Agri-Parks Programme has become the cornerstone of the government’s priority to revitalise agriculture and agro-processing value chain, which is also one of the priorities of the Nine-Point Plan.
The establishment of Agri-Parks in all 44 district municipalities is set to transform the rural economy by amongst others, creating a market and support for small holder farmers, creating employment opportunities for rural communities, infrastructure development and revitalizing the agriculture and agro-processing value chain.
The Department of Rural Development and Land Reform has over the last 18 months conducted an assessment of the economic potential of each of the 44 districts in the country. The purpose was to assist government to make informed decisions on which commodities to prioritise in each district.
To ensure their sustainability, government will provide financial and material support for Agri-Parks for a period of ten years, after which farmers in the various districts must assume complete control.
The Agri-Parks are an integral part, and driver, of the Rural Economic Transformation Model, which focuses on the generation and stimulation of both subsistence and commercial enterprises. 70% Equity in the Agri-Parks shall be owned by producers, with the state and other commercial interests anchoring the other 30%. The state’s strategic support will diminish over a period of 10 years with producers taking full control.
Due consideration was given to, amongst others, Government's Programme of Action, the Medium Term Strategic Framework (2014-2019) and the objectives and the 18 key targets of the National Development Plan (NDP). The NDP’s approach of targeting high value commodities (most of which are labour intensive) to stimulate industrial growth will be accompanied by measures that ensure sustainable production on redistributed land and an improved institutional support system.
Members of the media are invited as follows:
Date: 11 April 2017
Venue: Westonaria Agri-Park, Bekkersdaal
Members of the media are requested to send their details for accreditation purpose to Tshepo Diale on 071 850 1751 or email@example.com or Mr Themba Hleko on 078 494 4978 or Themba.firstname.lastname@example.org.
Distributed by APO on behalf of Republic of South Africa: The Presidency.
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