AI adoption reshaping workforce structures: half of employers use it to optimise headcount

According to Robert Walters, employers report that functions such as administration and business support (38%), IT and digital transformation (35%), and accounting and finance (26%) are most impacted by automation. At the same time, demand is rising for specialists in data science, machine learning, and AI product development.

“Globally, companies are accelerating AI adoption to drive efficiency and innovation. Recent moves by major firms underscore the scale of transformation underway,” said John Mullally, Managing Director of Robert Walters Hong Kong. “AI development is accelerating across Hong Kong, supported by government initiatives to position AI as a pillar industry, yet talent shortages and governance gaps remain, making reskilling and strategic workforce planning more critical than ever.”

Critical thinking & fact checking matters the most in an AI workforce

Employers believe the most critical skills for an AI-driven workplace go beyond technical know-how. While machine learning expertise (31%) is important, human capabilities such as critical thinking & fact checking (61%), data analysis (58%), creativity (43%), and ethical decision-making (34%) are indispensable for interpreting AI outputs, ensuring fairness, and driving innovation. This reflects a shift from transactional tasks to roles that combine technology with judgment and creativity.

On the employee’s side, 65% of them believe AI will positively impact their careers. Only 38% of professionals fear job displacement.

“AI is changing the shape of careers, not eliminating them,” said John Mullally. “We’re seeing fewer roles in some areas, but faster progression for those who adapt and acquire new skills. The future belongs to professionals who combine technical literacy with human-centric capabilities.”

AI accelerates skills evolution

The survey reveals that over half of employers (53%) expect more than a quarter of their workforce will need new skills due to AI, and 26% anticipate reskilling for more than half their employees. Meanwhile, professionals are already taking steps to future-proof their careers. Nearly half (48%) have already pursued AI-related training, and 30% plan to start soon. Another 17% have researched industries where AI is creating new opportunities, signalling a proactive approach to career development.

However, concerns remain. 42% worry about keeping pace with AI skills due to limited training opportunities, while 40% cite accountability for AI-driven decisions as a challenge. This underscores the need for employers to invest in structured learning pathways and transparent governance.

“As AI adoption accelerates, companies that invest in reskilling and ethical AI practices will gain a competitive edge in attracting and retaining top talent,” said John Mullaly. “Technology can improve efficiency, but growth still depends on people. The real challenge for employers is finding the right balance between automation and developing their workforce.”

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds. We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential.

The Hong Kong office specialises in placing high-calibre professionals on a permanent or contract basis in the following specialities: accounting & finance, construction, property & engineering, financial services, HR & business support, legal & compliance, sales & marketing, supply chain, logistics & procurement, and tech & transformation.

About the Robert Walters Digital Salary Survey –

Robert Walters Hong Kong surveyed up to 400 professionals and organisations in Hong Kong in September 2025 to gather feedback and concerns from both employers and employees on existing work practices, providing an overview of the current job market, in-demand skill sets and salary expectations for the year ahead. Salary ranges shown in the Robert Walters Salary Survey are based on an analysis of placements made across our network of offices and specialist disciplines during 2025.

Around the globe, employers and professionals alike have been relying on the Robert Walters Salary Survey to help them make critical decisions for their businesses and careers. The digital edition of the Salary Survey is a comprehensive guide to salaries for thousands of roles in 30 locations, and it is packed with helpful tools and resources for hiring managers and job seekers alike, including the latest trends and analysis for different industries, as well as video updates on market conditions from industry experts.

For details of the Robert Walters Salary Survey 2026, please contact us or visit: https://www.robertwalters.com.hk/our-services/salary-survey.html